Delivery Information

Delivery Timescales

The delivery time scale is specified on the checkout page to indicate when you will receive your order. If placed before 1 pm, subject to passing necessary checks, your order will be shipped the same day to be received the following day (excluding Weekends and Bank Holidays).

Orders made after 1 pm on a Friday will not be dispatched until Monday and be delivered on the Tuesday.

We do not currently open on bank and public holidays. Orders received on these days will be despatched the next working day with the delivery timescales as above.

Signature upon delivery, missed deliveries and denial of receipt

All orders shipped by The Distinctly Different Spirits Company require a signature upon delivery. If you miss the delivery person, a card will be left to give you instructions to either arrange a re-delivery or to collect it from your local sorting office / delivery depot.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then The Distinctly Different Spirits Company will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re despatch the item or for you to cancel the order. If further to despatch it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. Please note that for items that were undelivered through fault of the consumer and a refund is requested, The Distinctly Different Spirits Company reserve the right to deduct our outwardly shipping fees from the refund total.

In the case of a parcel being signed for and a delivery confirmation being available on the courier’s website, if the customer denies receiving the package, this is called a ‘Denial of Receipt’. Under these circumstances, we must contact the Royal Mail to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.